Manufacturer Field Manager Programme
This programme has been created specifically for Automotive Field Managers to help you support the success and profitability of your Dealer network.
18 hour programme
Assessments included
Certification included
Goals
Through a series of videos and resource documents, you will develop your understanding and application of Dealer network operations and profitability to help you improve your retail business knowledge.
This training is presented from a dealer perspective and examines how a Dealer should operate on a daily basis in order to improve performance and maximise profitability.
Modules in programme
- Module 1: Introduction to Business Management
- Module 2: Relationships & Expenses
- Module 3: KPI's That Matter
- Module 4: Marketing & Customer Retention
- Module 5: Operational Processes
- Module 6: Managing A Department
- Module 7: Mid-Point Review
- Module 8: Initial Customer Contact - Telephone Skills
- Module 9: Business Planning
- Module 10: Dealership Recruitment & Retention
Skills you will learn
- Manage your business more effectively and efficiently.
- Improve your expenses understanding and management.
- Achieve long lasting profit improvement.
- Regularly review and improve your financial KPIs.
- Build strong relationships across all departments to improve performance.
- Increase your marketing ROI and customer retention.
- Increase customer satisfaction throughout the sales and aftersales processes.
- Create and deliver sustainable business plans.
- Recruit and retain a high performing team.
- Any Questions? Get In Touch